Terms and Conditions of Membership
By purchasing a membership you agree to be added to the South East Melbourne Phoenix electronic database, which is maintained by RC Aussie Hoops Pty Ltd (ACN 619 010 285) as trustee for RC Aussie Hoops Unit Trust (ABN 59 646 069 941) (SEMP). By doing so you agree to receive information, offers and special promotions regarding SEMP. Furthermore, you agree for SEMP to disclose your information to third parties associated with SEMP so they can contact you for the purposes set out in this document and any services, offers and special promotions they may have available to SEMP Members. Should you not wish to receive any of this information or offers, please notify us in writing to PO BOX 9019, SCORESBY, VIC 3178 or firstname.lastname@example.org with a request to opt out or unsubscribe.
All members under the age of 16 as at 01/01/2021 will be classified as a junior.
Concession Policy and Companion Memberships
To qualify for a concession membership, members must hold one of the following forms of concession ID for the duration of the NBL Season, including Finals: Pension card, Full-time Student card, Senior’s card, Veteran’s Affairs card, Disability card or Carer’s card. Members must produce their concession ID on game day when entering the venue with their membership card. If a member is no longer entitled to a concession card the member must contact the club on 1800 Phoenix (746 364) and upgrade the membership to an adult.
Members holding a Health Care card are not eligible for a concession membership.
Members holding a Companion card will be entitled to an additional complimentary membership for their Companion to use to attend with the member on game days. Upon application of a Companion membership the Companion card number must be supplied.
SEMP Family Memberships are for two adults and up to two junior members. Additional junior memberships can be purchased at the normal junior membership price per category.
Full season SEMP members receive access to all home games played across Melbourne Arena and State Basketball Centre or such other SEMP home game venues as may be determined by the NBL (subject to capacity). For games played at Melbourne Arena, simply scan your membership card at the turnstiles and enter the arena. Five-game adult members receive access to five home games (subject to capacity).
Reserved seat members are guaranteed their admission based on their seat allocation for home games at Melbourne Arena. For home games played at other venues such as State Basketball Centre, reserved seat members will be required to redeem a seat through the ticketing agent at no cost. Reserved seat members will not be able to scan their membership card at such venues to attend these matches. General Admission members will be required to redeem their general admission seat, or upgrade to a reserved seat at games played at State Basketball Centre (or any other home game venues other than Melbourne Arena) through the ticketing agent. The member will incur a booking fee and reserved seating fee (if applicable).
By purchasing a general admission membership, you acknowledge that access to games is not guaranteed. Access is subject to capacity and general admission members are encouraged to reserve a seat in order to guarantee entry, particularly to blockbuster games and games played at State Basketball Centre. Additional fees and charges are to be paid directly to the ticketing agent when reserving a seat.
Membership is available to purchase via the following methods:
|Phone:||1800 PHOENIX (746 364)|
|Mail:||PO BOX 9019 SCORESBY 3179|
SEMP may decline to accept an application in its absolute discretion. If SEMP declines to accept an application and the membership fee (or part thereof) has already been processed, SEMP will refund the fee.
Membership Transfer Policy
Members wishing to transfer their membership to a friend or family member to use on game days can do so, so long as the patron using the membership card falls under the same category as the member – i.e. a child using a junior ticket, a patron using a concession membership must show proof of concession etc.
A member can upgrade a membership admission from junior / concession to adult at the ticketing window on game day. The difference between the admission and reserved seating price will be paid by the patron.
Member’s Rights and Responsibilities
You acknowledge that when purchasing a membership, you may be doing so before the release of the relevant season’s fixture with the dates and times of the games not yet determined. Subject to the refund policies described below, no refunds will be offered where members are unable to attend games, including due to a conflict in scheduling.
Members are encouraged to support our team at every opportunity and member support is a vital part of our team’s success. Offensive and aggressive language and behaviour is not in the spirit of basketball and will not be tolerated in anyway. On game days, at events and functions and via social media, members may not engage in or endorse any form of threatening conduct, vilification or abuse on the basis of race, gender, religion, disability or sexuality.
SEMP members who breach the behaviour code of conduct may face penalties including (but not limited to) immediate membership cancellation without refund. SEMP management reserves the right to support police investigation of members breaching the code of contact where appropriate.
Membership Refund Policy
Subject to any rights the membership holder may have under the Australian Consumer Law, once a membership has been purchased, SEMP will only provide a cancellation, refund or credit as set out below or otherwise in exceptional circumstances. All applications for refunds or credits are to be made in writing and addressed to:
Membership Department – PO Box 9019, SCORESBY VIC 3179
Membership Refund/Credit Policy – should NBL21 not go ahead
If due to Covid-19 the Hungry Jacks 2020/21 NBL season ('NBL21 season') is cancelled entirely before the first game of the NBL21 season is played, members who have purchased their SEMP membership for the NBL21 season will be entitled to a refund or credit of all monies paid, less an administration charge of up to $20 for single membership or $50 for a family membership, provided they complete and return to SEMP, prior to 30 June 2021, a refund/credit application form (which form will be made available at www.semphoenix.com.au). This includes a refund/credit of partial payments made via the Phoenix Flex Payment Plan.
At the time of applying, members will be given the option of receiving a refund or having the relevant amount credited towards future membership fees. Members may also be given other options.
The administration charge described above is intended to compensate SEMP for the costs incurred in delivering the items included in the membership pack (including shipping and postage) and other costs incurred by SEMP in connection with the membership.
If a member fails to return a completed refund/credit application form by the required date, then the member will be taken to have waived their right to a refund/credit. This is in acknowledgement that members may wish to allow SEMP to retain their membership fee despite the cancellation of the season in order to help fund SEMP's operating costs in a difficult operating environment.
Membership Refund/Credit Policy – should NBL21 be reduced or played without crowds
If SEMP plays less than 14 home games (excluding finals) in Victoria during the NBL21 season, being home games at which a crowd is permitted ('Crowd Attended Home Games'), then members will be entitled to a partial refund or partial credit of their membership fee provided they complete and return to SEMP, prior to 30 June 2021, a refund/credit application form (which form will be made available at www.semphoenix.com.au). This includes a partial refund of payments made via the Phoenix Flex Payment Plan.
The amount of the refund/credit will be calculated by SEMP having regard to the proportion of Crowd Attended Home Games played compared to the minimum number of games described above (being 14 home games).
SEMP may also deduct an administration charge of up to $20 for single membership or $50 for a family membership. The administration charge is intended to compensate SEMP for the costs incurred in delivering the items included in the membership pack (including shipping and postage) and other costs incurred by SEMP in connection with the membership.
At the time of applying for the refund/credit, members will be given the option of receiving a refund or having the relevant amount credited towards future membership fees. Members may also be given other options.
If a member fails to return a completed refund application form by 30 June 2021, then the member will be taken to have waived their right to a refund. This is in acknowledgement that members may wish to allow SEMP to retain their membership fee in order to help fund SEMP's operating costs in a difficult operating environment.
Membership Refund/Credit Policy – should NBL21 be delayed
If the NBL21 season is delayed but commences prior to 30 June 2021 and SEMP still plays at least 14 home games (excluding finals) in Victoria during the NBL21 season, being home games at which a crowd is permitted, then members will not be entitled to a refund or credit.
Reserved Seating Membership
SEMP reserves the right to amend seating arrangements, including seating category configuration and pricing, at its sole discretion where necessary due to stadium build changes, membership demands, venue changes, regulatory requirements or government guidance (including government-imposed crowd restrictions) or any other reason reasonably required by South East Melbourne Phoenix.
Members will be notified if there has been a change to their seating. All seating changes will be kept to a minimum and where reasonably possible SEMP will use best endeavours to keep affected members in a comparable seat (having regard to the reason for the seating relocation). SEMP reserves the right to issue refunds where, in its discretion, alternative seating arrangements are not possible.
Subject to any rights that the membership holder may have under the Australia Consumer Law that cannot lawfully be excluded, SEMP will not be liable for any loss or damage suffered by the membership holder or any other person arising out of or in connection with a change to a membership holder's seating.
In purchasing this membership you agree to indemnify SEMP and its officers, employees and agents (The Indemnified) against any loss, cost, expense, liability or damage, including without limitation any personal injury or death, suffered or incurred by any of The Indemnified arising out of any act or omission by you. Your liability will be reduced to the extent that the applicable loss, cost, expense, liability or damage arises from a negligent act or omission of SEMP.
Nothing in these terms and conditions is intended to limit or exclude any rights of members under the Australia Consumer Law that cannot lawfully be excluded.
SEMP may amend these terms and conditions where reasonably required in order to accommodate any changes that are announced by the NBL in relation to the NBL21 Season. The amended terms and conditions will be sent by email to members.