Terms and Conditions of Membership

By purchasing a membership you agree to be added to the South East Melbourne Phoenix electronic database, which is maintained by RC Aussie Hoops Unit Trust ABN 59 646 069 941 (SEMP). By doing so you agree to receive information, offers and special promotions regarding SEMP. Furthermore, you agree for SEMP to disclose your information to third parties associated with SEMP so they can contact you for the purposes set out in this document and any services, offers and special promotions they may have available to SEMP Members. Should you not wish to receive any of this information or offers, please notify us in writing to PO BOX 9019, SCORESBY, VIC 3178 or membership@semphoenix.com.au with a request to opt out or unsubscribe.

Privacy

SEMP may seek and collect personal information, including sensitive information (as those terms are defined in the Privacy Act 1988 (Cth)) about membership holders in accordance with the Privacy Policy. SEMP may use and disclose personal information for the purposes set out in the Privacy Policy

Members can view our privacy policy here: https://www.semphoenix.com.au/pages/privacy-policy

Membership type

  1. Junior Policy

    All members under the age of 15 as at 01/01/2020 will be classified as a junior.

  2. Concession Policy and Companion Memberships

    To qualify for a concession membership, members must hold one of the following forms of concession ID for the duration of the NBL Season, including Finals: Pension card, Full-time Student card, Senior’s card, Veteran’s Affairs card, Disability card or Carer’s card. Members must produce their concession ID on game day when entering the venue with their membership card. If a member is no longer entitled to a concession card the member must contact the club on 1800 Phoenix (746 364) and upgrade the membership to an adult.

    Members holding a Health Care card are not eligible for a concession membership.

    Members holding a Companion card will be entitled to an additional complimentary membership for their Companion to use to attend with the member on game days. Upon application of a Companion membership the Companion card number must be supplied.

  3. Family Policy

    SEMP Family Memberships are for two adults and up to two junior members. Additional junior memberships can be purchased at the normal junior membership price per category.

Membership Benefits

Full season SEMP members receive access to 14 home games played across Melbourne Arena and State Basketball Centre (subject to capacity). Simply scan your membership card at the turnstiles and enter the arena. Five-game adult members receive access to five home games (subject to capacity).

Reserved seat members are guaranteed their admission based on their seat allocation for home games at Melbourne Arena. For games played at State Basketball Centre, reserved seat members will be required to redeem a seat through the ticketing agent at no cost. Reserved seat members will not be able to scan their membership card at State Basketball Centre to attend these matches.

By purchasing a general admission membership, you acknowledge that access to games is not guaranteed. Access is subject to capacity and general admission members are encouraged to reserve a seat in order to guarantee entry, particularly to blockbuster games and games played at State Basketball Centre. Additional fees and charges are to be paid directly to the ticketing agent when reserving a seat.

Membership Applications

Membership is available to purchase via the following methods:

Web:membership.semphoenix.com.au
Phone:1800 PHOENIX (746 364)
Email:membership@semphoenix.com.au
Mail:PO BOX 9019 SCORESBY 3179

SEMP may decline to accept an application in its absolute discretion. If SEMP declines to accept an application and the membership fee (or part thereof) has already been processed, SEMP will refund the fee.

Membership Transfer Policy

Members wishing to transfer their membership to a friend or family member to use on game days can do so, so long as the patron using the membership card falls under the same category as the member – i.e. a child using a junior ticket, a patron using a concession membership must show proof of concession etc.

Member’s Rights and Responsibilities

You acknowledge that when purchasing a membership, you may be doing so before the release of the relevant season’s fixture with the dates and times of the games not yet determined. No refunds will be offered where members are unable to attend games, including due to a conflict in scheduling.

Members are encouraged to support our team at every opportunity and is a vital part of our team’s success. Offensive and aggressive language and behaviour is not in the spirit of basketball and will not be tolerated in anyway. On game days, at events and functions and via social media, members may not engage in or endorse any form of threatening conduct, vilification or abuse on the basis of race, gender, religion, disability or sexuality.

SEMP members who breach the behaviour code of conduct may face penalties including (but not limited to) immediate membership cancellation without refund. SEMP management reserves the right to support police investigation of members breaching the code of contact where appropriate.

Membership Refund Policy

Subject to any rights the membership holder may have under the Australian Consumer Law, once a membership has been purchased, SEMP will only provide a cancellation or refund in exceptional circumstances. All applications for refunds are to be made in writing and addressed to:

Membership Department – PO Box 9019, SCORESBY VIC 3179

To receive a full refund the membership package must be returned in its original condition and the membership unused on game days.

Reserved Seating Membership

SEMP reserves the right to amend seating arrangements at its sole discretion where necessary due to stadium build changes and membership demands, or any other reason reasonably required by South East Melbourne Phoenix.

Members will be notified if there has been a change to their seating and alternative arrangements to seating will be discussed before members are moved. All seating changes will be kept to a minimum and where reasonably possible SEMP will use best endeavours to keep affected members in a comparable seat (having regard to the reason for the seating relocation).

Subject to any rights that the membership holder may have under the Australia Consumer Law that cannot lawfully be excluded, SEMP will not be liable for any loss or damage suffered by the membership holder or any other person arising out of or in connection with a change to a membership holder's seating.

Indemnity

In purchasing this membership you agree to indemnify SEMP and its officers, employees and agents (The Indemnified) against any loss, cost, expense, liability or damage, including without limitation any personal injury or death, suffered or incurred by any of The Indemnified arising out of any act or omission by you. Your liability will be reduced to the extent that the applicable loss, cost, expense, liability or damage arises from a negligent act or omission of SEMP.