Enjoy the flexibility of paying your membership in either monthly instalments or in a one-off payment directly from a credit or debit card and have your membership rollover from one NBL season to another!

Members on the Phoenix Flex Payment Plan will have their membership auto-renewed each year. Opt out of membership rollover will occur prior to the renewal of membership each year. Members will be notified in writing (using the contact details provided) of the intention to auto-renew the membership for the upcoming season and members will be invited to opt out or make changes to their membership. Opt out of membership can be completed online by logging into the Members Portal, by calling 1800 PHOENIX (746 364) or by emailing membership@semphoenix.com.au at least three business days prior to the rollover of membership.

Members on the monthly Phoenix Flex Payment Plan will have their membership fee deducted in ten equal monthly instalments from application and then on the 1st of each following month until February 1, 2025. Members wishing to change the date of the monthly withdrawal need to contact the club on 1800 746 364 to make the arrangement. Members joining the monthly Phoenix Flex Payment Plan after May 1, 2024 will have a payment processed to cover the total number of lapsed months between May 1, 2024 and the date of application and then join the regular payment schedule on the 1st day of the month following the purchase of membership.

Members on the upfront Phoenix Flex Payment Plan will have their membership fee deducted in one lump sum payment upon application of membership. Members on the upfront Phoenix Flex Payment Plan will have their membership scheduled for auto-renewal each year. If a renewal payment is unable to be processed, further attempts to process the renewal payment may be made. If the renewal payment cannot be processed the membership will not be renewed.

Members on the monthly Phoenix Flex Payment Plan will be notified if a payment has been unable to be processed and the payment has fallen into arrears. Further attempts to process payments in arrears may be made. If a member has an outstanding payment on their monthly Phoenix Flex Payment Plan access to home games at John Cain Arena or any other home game venue may be denied (by cancellation of member’s barcode) until payments have been received. If a member falls two payments behind the membership may be suspended or cancelled. Without limiting our right to decline membership applications, we reserve the right to require missed payments to be paid before reinstating a membership or granting a new membership.

Members are asked to notify the Club on 1800 PHOENIX (746 364) or membership@semphoenix.com.au if a card number or expiry date has changed to ensure that payments are able to be processed when due. Any fees levied to a member by the member's financial institution will be payable by the member.

If you believe a withdrawal has been initiated incorrectly, please contact South East Melbourne Phoenix Membership department on 1800 PHOENIX (746 364). You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for the withdrawal.