Frequently Asked Questions

HOW CAN I BUY A MEMBERSHIP?

A membership can be purchased via the following methods:

How do I contact the club to update my details?

You can update your details anytime via logging into your My Membership Portal.

Alternatively, please use the below contacts to contact the club via email, phone, or mail, and our Membership Team will update your details for you.

Email: membership@semphoenix.com.au

Phone: 1800 PHOENIX (746 364)

Mail: PO BOX 9019, SCORESBY 3179

How do i access games?

For all home games at John Cain Arena, all members will be able to scan into the venue with their barcode on their membership card. Please note that 3-Game members will need to use their digital eMembership cards whereas 5-Game and Full Season members will be able to use both their digital and tangible membership cards.

For all home games at other venues (e.g. State Basketball Centre), all members must redeem tickets to secure their seats. This process will be communicated to you prior to these matches going on-sale.

Where is the SEMP training base?

State Basketball Centre, Wantirna South. Members and supporters will be notified via email and social media when training sessions are open to the public.

Can I buy SEMP merchandise?

South East Melbourne Phoenix merchandise is available online via our Online Store, at events, and at the stadium at home games. 

What age is classified as a Junior?

All members under the age of 16 as at 1/1/2025 will be classified as a junior member.

What forms of concession are accepted for a concession membership?

All members over the age of 16 as at 1/1/2025 who hold a form of concession will be entitled to a concession membership. This includes all DHHS concession cards and student IDs.

does SEM Phoenix participate in the companion card scheme?

Yes. All members requiring the assistance of a companion and who hold a Companion Card will be issued with a complimentary membership for a companion to attend games and events with the member. The companion is entitled to all the same membership benefits.

Please note that Companion Card memberships are issued subject to capacity.

To claim a companion membership, please contact the club at 1800 PHOENIX (746 364) and the membership will be arranged for you (if available).

do all members receive a membership pack?

All Full Season & 5-Game members with an up to date paid membership will receive a NBL25 membership pack delivered to their postal address, as well as a member’s own loyalty scarf which can be collected on gamedays at the Membership Desk.

Please note that 3-Game members only recieve a Digital eMembership Card with their membership to access Home Games.

GETTING TO HOME GAMES AT JOHN CAIN ARENA

Public transport is the best option for getting to John Cain Arena.  Bus, tram and train services operate frequently and will get you very close to the entrance.  Parking is limited and can be booked directly through prebook.mopt.vic.gov.au/

Accessible parking is strictly limited and needs to be booked through the Ticketek Accessible Parking hotline on 03 9286 1208.

GETTING TO HOME GAMES AT STATE BASKETBALL CENTRE

Public transport is limited to buses to State Basketball Centre, Wantirna. Please visit www.ptv.vic.gov.au to plan your journey.

State Basketball Centre is easily accessible from Eastlink – take the High Street Rd exit and parking is available in the precinct.

Members will be communicated relevant information regarding parking at the precinct prior to each game hosted at the venue.

HOW DO I UPGRADE MY MEMBERSHIP FOR THE DAY?

6th Man members can upgrade to a daily reserved seat through Ticketek at John Cain Arena home games.

This can be completed by quoting the barcode number on the back of their membership card to remove the cost of admission and just pay the difference to a reserved seat.

CAN I SIT COURTSIDE FOR A GAME?

Yes, courtside seating is available to be purchased via Ticketek. Members are eligible for a 10% discount on all courtside seating by entering their membership barcode on the back of their membership card as a password on the Ticketek Event Page of your selected game.

HOW DO I REGISTER TO BECOME A VOLUNTEER WITH SEMP?

Volunteering with South East Melbourne Phoenix as a member of our Heartland Crew is a fun and rewarding experience. Our volunteers are actively involved on game days and at events held both during the season and in the pre-season.

For more information about volunteering with us or to register your interest in being involved with the club as a volunteer please follow this link:

Heartland Crew Registration

Please note that all volunteers will need to hold a valid Working with Children’s Check (WCC).