Phoenix Flex Payment Plan

Enjoy the flexibility of paying your membership in either monthly instalments or in a one-off payment directly from a credit or debit card and have your membership rollover from one NBL season to another.

Members on Phoenix Flex Payment Plan will have their membership auto-renewed on May 1st each year. Opt out of membership rollover will occur in April of each year. Members will be notified in writing (using the contact details provided) of the intention to auto-renew the membership for the upcoming season and members will be invited to opt out or make changes to their membership. An opt out form must be completed and returned to discontinue the automatic roll over.

Members on the monthly Phoenix Flex Payment Plan will have their membership fee deducted in seven equal monthly instalments from application and then on the 1st of each following month until November 1st 2019. If the 1st of the month falls on a weekend or public holiday the deduction will be processed on the first business day following. Members joining the monthly Phoenix Flex Payment Plan after May 1st will have a payment processed to cover the total number of lapsed months between the date of application and May 1st and then join the regular payment schedule on the 1st day of the month following the purchase of membership.

Members on the upfront Phoenix Flex Payment Plan will have their membership fee deducted in one lump sum payment upon application of membership. Members on the upfront Phoenix Flex Payment Plan will have their membership scheduled for auto-renewal on May 1st of each year. If a renewal payment is unable to be processed, further attempts to process the renewal payment may be made. If the renewal payment cannot be processed the membership will not be renewed.

Members on the monthly Phoenix Flex Payment Plan will be notified within five business days if a payment has been unable to be processed and the payment has fallen into arrears. Further attempts to process payments in arrears may be made. If a member falls two payments behind on their monthly Phoenix Flex Payment Plan access to games at Melbourne Arena and State Basketball Centre may be denied until payments have been received. If a member falls three payments behind the membership may be suspended or cancelled. Without limiting our right to decline membership applications, we reserve the right to require missed payments to be paid before reinstating a membership or granting a new membership.

Members are asked to notify the Club on 1800 PHOENIX (746 364) or membership@semphoenix.com.au if a card number or expiry date has changed to ensure that payments are able to be processed when due. Any fees levied to a member by the member's financial institution will be payable by the member.

If you believe a withdrawal has been initiated incorrectly, please contact South East Melbourne Phoenix Membership department on 1800 PHOENIX (746 364). You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for the withdrawal.